A team of 3 students and I were assigned to a client, FriendsLearn, who is developing a gaming app called “Fooya!” that encourages healthier eating habits for children under 9.
While the client’s product was already public, the client approached us with two main problems:
- Certain features being underused.
- User engagement drops over prolonged use.
While I cannot share details due to NDA, I tried my best to summarize our work.
Goals
- Identify the factors that drive user engagement.
- Explore game mechanics that contribute to or detract from usability.
- Align navigation and control with user mental models to remedy existing control errors.
My Role
I was the Lead UX Researcher and Lead Designer for the control scheme. Here, I took the lead in competitive analysis, affinity mapping, persona development, as well as designing new game play controls.
Methodology
- Understanding
- Heuristic analysis
- Competitive Analysis
- User interviews + Affinity map
- Persona
- Ideation
- Interface Re-Design (wireframe, lofi prototype, hifi prototype)
- Controls Scheme Overhaul(wireframe, lofi prototype, midfi prototype)
- Validation
- User Testing
- Design Revision
Photos have been blurred due to NDA.
After a series of user interviews, we made affinity maps to understand who are users are, their habits, goals, and challenges.
Using the interview data, a persona was created to re-evaluate user groups and their current paint points.
Takeaways
Without sharing any confidential information, we worked with our client closely to deliver implementable designs that would vastly improve upon their product. Here are some takeaways:
- I had never worked with a real client prior to this project, and learned that communicating research and design process is a real responsibility.
- Our team had never designed for a game product before, and learned that much of what we know about UX theories can be adapted for gaming as well. I used this heavily during my control scheme design process.
- Because the target user base is not typical (PreK to Elementary), the user interview process took extra effort. It was still a charming experience nonetheless!